It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue. Do you have spare parts available? We do not carry internal parts such as mouse sensors. However we do have certain spare parts available for purchase from the Razerstore: here.
How long is my warranty? Product warranty lengths differ depending on your Razer product. For example, mice have a two year limited warranty, while keyboards have a one year limited warranty. Please see full details for warranty lengths: here. My mouse cursor is not moving. Please try cleaning the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes and try the mouse again.
With the mouse plugged in and flat on your mouse mat, hold down the left click, right click, and mouse wheel button for 7 seconds to reset surface calibration. If this does not work, please contact our support team: here.
The buttons are working, but the mouse cursor stopped moving. Your mouse may need to have the surface calibration reset. In order to do this, please press and hold the left, middle, and right M1, scroll wheel, M2 for 5 seconds. After your mouse resets, you should now be able to reset the surface calibration in Synapse 2. Razer products are only available and supported in USB mode only.
How can I test my Razer Mouse to be sure that the buttons are assigned and working properly? Open the Customizer and assign button 3 to the number 3 on the keyboard, 4 to 4, etc. If the bindings are not working with a specific game, please contact the game publisher. If it does not work at all, please contact our Customer Support team. How can I contact Razer? How can I modify or disassemble my Razer product? How do I change the language of Configurator?
The language selection is based on the driver version installed on the computer. There is no option in the Customizer. To correct this issue, uninstall the software and download the appropriate drivers from here. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click here. Where can I enter the code so I can use it to purchase products? I recently placed an order on the Razer Store and it still shows my order is 'In Process'.
When will my order ship? We are sorry if there are any delays in processing your order. I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. My Razer peripheral will not work properly when used with a KVM switch. We recommend plugging your Razer product directly into your PC.
KVM switches are known to cause interruptions in communications between devices and PCs. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch. My Razer product does not work at startup after a cold start, what should I do?
Make sure that USB ports are not in hibernation mode. What should I do? If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. One of the features of my Razer Product does not work. User guides and product manuals are also available on the Support page. A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller.
The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. Uninstall the software and download the appropriate. Please try cleaning the sensor using a Q-Tip lightly coated with rubbing alcohol.
What is Bulk Rate? Unfortunately, customer support has no information on future product or driver releases. You can always opt not to use the bulk rates. And you are saying that you have tried it on other computers and they do not detect it either?
There is no other workaround at this time. Does the mouse show up in Device Manager? To enable volume discounts on this site, use coupon code: What buttons can I register for Macros on Razer mice?
If it does not work at all, razeer contact our Customer Support team. Ticket Service Phone Service Livechat line. I suspect its a wiring problem, like one of the pins are bent. How can I contact Razer? Audio devices produce two types of surround sound: I got a Razer Deathadder mouse from my friend a while back. Where can Razer deathadder rz01 enter the code so I can use it to purchase products? High Speed USB 3. Posts about general gaming are not permitted and will be removed Please flair your submission accordingly.
You can set macros to reflect the majority of keyboard keys except the Windows keys and enhanced function keys. Let the sensor dry for 5 minutes and try the mouse again.
If the bindings are not working with a specific game, please contact the game publisher. Post a new topic Please note that DealExtreme Razer deathadder rz01 are not a sales or product support board. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the razer deathadder rz01
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